Frequently Asked Questions
Everything you need to know about your Spongellé experience.
What makes Spongellé Body Wash Infused Buffers unique?
Our patented delivery system integrates high-quality cleansers and skin-softening ingredients within a multi-functional buffer, providing an all-in-one shower experience that cleanses, exfoliates, massages, and nourishes the skin.
How long does a Spongellé buffer last?
Depending on the collection, our buffers are designed to last for a specific number of washes. For example, our Body Wash Infused Buffers typically provide 14+ or 20+ uses, while our travel-sized Spongettes offer 5+ uses.
Are Spongellé products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All Spongellé products are vegan-friendly and cruelty-free, and we never test our formulas or finished products on animals.
How should I store my buffer between uses?
To maximize the life of your buffer, rinse it under warm water after each use, squeeze out excess water, and place it in a dry area. Avoid leaving it in a direct stream of water or a soap dish where water can collect.
What is your shipping policy for domestic orders?
We typically process and ship orders within 1-2 business days. Standard shipping usually takes 3-7 business days for delivery within the contiguous United States. Free shipping is available on orders exceeding a specific threshold.
Can I return a product if I am not satisfied?
Due to the personal nature of our products, we can only accept returns on unopened and unused items in their original packaging within 30 days of purchase. Please contact our support team to initiate a return request.